Shipping Rates & Policies

We strive to ship your products to you as quickly as possible. We will ship within 1 business day of order being received.  The exception to this is in cases of emergency or unless on a vacation but this would be communicated to the customer at time of order.   

For orders within the US shipping is free for Standard Consumers. B2B will be calculated For wholesale orders shipping will be billed separately and emailed to you on a separate invoice. 

Shipping FAQs

My order says it was delivered but I haven't received it. What should I do?

• Your best course of action is to call your local post office to let them know that you are missing your package. Have your tracking number handy, and request that they check the gps information as to where your package was delivered. This can help them track it down if it was delivered at a location other than your mailbox/home. You may also want to check with any neighbors or family members that may have received it. You can also send an email to onestopapothecaryshop@gmail.com to let us know. Although our ability to assist in this situation is limited, we're happy to help by verifying address and label information. The good news is, most of these packages show up in a day or two. We do not reship or refund orders that are marked as delivered. 

 

My package is delayed, can you help?

• Unfortunately, delays happen from time to time that are outside of our control. We do not have access to any additional tracking information outside of what is displayed on the carrier's tracking page. Domestic orders that have not been delivered within 30 days of shipment (and have no recent tracking updates) are considered lost and will be refunded.